Client Retention Jumpstart: 5 Checklists to Create WOW Client Relationships

The relationships in your business are VALUABLE!

You probably know that, but over and over again do you feel like you are letting people down?

These 5 checklists outline the steps you need to implement in your business to make sure things aren't falling through the cracks.  These systems can be used independently or integrated into your CRM system.

• How to touch your current clients in a way that impacts them.
• Steps to go through when you stop working with a client to encourage them to come back.
• Create customer service policies and procedures so your staff and representatives offer seamless service.
• Ways to touch prospects and nurture relationships so they convert to sales.
• The 5-step process for apologizing and making things right when mistakes happen in your business.
  

What difference will this make to your business?

• Nurturing the relationships in your business can be the difference between retaining clients and losing clients.
• Taking care of your clients leads to loyalty and referrals.
• All these things INCREASE your INCOME.
  

There are 5 steps to B.E.I.N.G. a WOW business.  For each step you will receive a 30 minute audio interview outlining what it takes to WOW your clients in that area as well as a checklist to help you do it in your own business.

Beginnings: WOW Your Client Touch Points

Endings: WOW Client Retention Checklist

Integrity: WOW Customer Service Manifesto

Nurturing: WOW Follow Up Plan

Goof-ups: WOW - I'm Sorry! Checklist