User Adoption Strategies (2nd Edition)

What’s the number one complaint about the introduction of new collaboration tools into a group or organization? Answer: no one uses them. It’s time to do something about this complaint. It’s been happening for too long, with too many generations of collaboration tools. What can we do? Become a lot better at user adoption.

Table of Contents

• Foreword – by Nancy White (Full Circle Associates)
  
• Chapter 1. Focusing on User Adoption is Critical
  
• Chapter 2. The Context for User Adoption Strategies
  
• Chapter 3. What We Know About Change
  
• Chapter 4. New Ways of Working
  
• Chapter 5. The Four Stages Model of User Adoption
  
• Chapter 6. Winning Attention
  
• Chapter 7. Cultivating Basic Concepts
  
• Chapter 8. Enlivening Applicability
  
• Chapter 9. Making It Real
  
• Chapter 10. Crafting Your User Adoption Approach
  
• Chapter 11. Measuring and Evaluating User Adoption
  
• Chapter 12. User Adoption for Advocates of the Old Way
  
• Chapter 13. Final Thoughts
  

Book Details

• Title: User Adoption Strategies (2nd Edition): Shifting Second Wave People to New Collaboration Technology
  
• Paperback: 304 pages
  
• Publisher: The Michael Sampson Company (July 2012)
  
• Language: English
  
• ISBN-13: 9-780473-211219
  
• Availability: for immediate shipment
  
• Price: US$49 per copy, including postage