We stand behind our products and your satisfaction is important to us. Due to the nature of digital products delivered via the internet, we are unable to verify if the assets have been downloaded or copied, therefore we can not offer any refunds or exchanges for any reason. All sales are final.
Purchase Terms of Agreement
The purchase of digital products, including Unity projects, 3D assets, application files, Text documents, PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Payment + Refund Policy
All transactions for purchase of intangible products, Unity projects, 3D assets, application files, Text documents, pdf downloads, resource material, and online content are made on Gumroad, Booth or our website through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process. Please See Gumroad or Booth's Policies for more information. Illuminated VR does not retain payment information.
Since your purchase is a digital product, it is deemed “used” upon purchase weather or not it is downloaded or opened, and all purchases made on www.gumroad.com, www.booth.pm, Illuminated VR's website or other listings are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.
Illuminated VR LLC reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.
Delivery of Goods and Services
All assets are delivered via Gumroad or Booth and will be in your library. If you do not receive the digital product link upon purchasing, you can immediately contact Gumroad Support here: https://help.gumroad.com/article/20-how-do-i-contact-gumroad#
If you have product specific technical questions or need assistance please email Illuminated VR at heartwood@gmail.com with your license key, date of purchase and the email associated with your account for further assistance. (Please note that we do not provide individual support for attaching unity package assets to your projects nor any Unity/Blender application support)