The Customer Experience Minicourse

Do you...

Want to learn how to identify your customers’ wants and needs?

Or understand how to improve your customer’s experiences?

...If so, this is the one for you!

Customer satisfaction and how customers feel about your service can make or break a business. Granted there are some customers that moan for the sake of moaning, BUT by having a detailed understanding of what your customer needs, you increase the chances of them not only buying from you again but telling everyone else to do the same (Good old, word of mouth marketing!)

What's included...

In this four-part video series, we start by helping you to get clear on the value you bring your customers, we look at what your customers really want, how to solve those problems and improve their overall customer experience as a result.

Who is this for...

· Early-stage start-ups;

· Retailers (Online and offline);

· Business owners who want help improving their customer experiences;

· Anyone that needs to understand the importance of their customers

How does it work...

This video series consists of 4 individual videos. We recommend you watching them over a 4-week period and using the templates provided to complete each task before moving on to the next.

The tasks have been designed so that once completed, you have a tailored step-by-step plan to implement the strategies right away. The week in-between each session will give you time to look at things in a new way and apply the relevant parts of each session to your business.

What will you learn...

· How to understand your value How to identify and define your unique selling point (USP)

· How to identify customers’ needs Exploring what your customers really want

· How to solve your customers’ problems Developing your products/services to meet your customers’ needs

· Ways to improve your customer experience Recommendations on how to enhance customer experience

How long does the minicourse take...

Time is of the essence, you are busy, we get it so designed each course to be short, concise and straight to the point.

What this minicourse won’t do…

It won’t work if you don’t!

As much as we would love to do all the work for you (…not really!) you will only get out as much as you put in. We have spent hours consolidating the best content available to ensure you have exactly what you need to get started. Not only that, we give you templates, video-notes and are here to answer any questions you may have, whenever you need. The rest is up to you.

PRICE DIFFERENCES PLEASE NOTE:

Our Minicourse hosting partner is located in the United States, therefore if you are based in the UK/EU you will be charged VAT bringing your total bill to around £125.00/$155.00 per minicourse (Depending on the daily conversion rate). If you live in the United States please update your location on the checkout page to ensure that you are NOT charged VAT.